Wednesday, August 8, 2012

Don't Suffer in Silence!

I have run in to a few customers over the last several months who were surprised to find out they had access to support.  One of the worst things an IBM i programmer can do when trying to adopt PHP is suffer in silence.  We have a ton of resources at that are designed to help everyone adopt PHP regardless of platform.  And even though our installer is fairly straight forward we have seen some customers have trouble because of old system configuration settings that they inherited.  Let’s look at some of these resources.


We have a bunch of webcasts where you can tune in to see just about everything from basic PHP to Zend Studio and Zend Framework discussions and examples.  Not all of these webcasts are geared specifically for IBM i, but that’s OK since they are all geared toward PHP.  And it’s the same PHP that runs on t Linux, Windows and IBM i. 


All of our products are fully documented in both online and PDF formats.  These materials talk about installation and configuration options for both version of Zend Server, Zend Studio and Zend Guard.  In addition to the standard documentation on our site we also host many white papers and case studies.  These tend to illustrate many of the interesting ways to leverage PHP and also discuss how many of our customers are deploying PHP based solutions in their own environments.

Sample Scripts

With Zend Server comes several sample scripts that illustrate basic PHP functions.  These samples are great for validating that Zend Server was installed properly and demonstrate basic PHP functions like database access and Zend Framework usage. They can be accessed from the Demo Applications subtab of the Monitor tab in the Zend Server Administrative Interface and the script code is in the default document root: "/www/zendsvr/htdocs/samples. 



Opening a support ticket is the best way for a supported customer to get help.  Cases are designed to help customers with issues during installation or why some feature sets might not appear to be functioning correctly.  There are several support levels available at Zend including the 1 year of free support thanks to our partnership with IBM which is available after registering your copy of Zend Server for IBM i.  The SLA’s for the various support models delineate what is available to whom.  Customers with Gold or Platinum support also get a phone number to call for support.  This number was sent to your primary Zend account holder immediately after purchasing Zend Server.  If you don’t have it or don’t know where it is please drop us a line or call your account manager.